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Holiday Hours & Service Updates

Published on

November 5, 2026

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The office slows down over summer, the beach calls, and most of us finally stop checking our emails every five minutes. We hope your break shapes up the same way.

Here's a rundown of our support hours over the Christmas and New Year period so you know when we're around, when we're on-call, and when it's just you, the barbecue, and the chilly bin.

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Limited support days

Our team will be off for the usual public holidays and a couple of extras, so expect limited support on the following:

Friday 4 December, from 3pm - Staff Christmas party
Thursday 24 December, from 2pm - Christmas Eve
Friday 25 December - Christmas Day
Monday 28 December - Boxing Day (observed)
Friday 1 January - New Year's Day
Monday 4 January - Day after New Year (observed)

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Urgent support only

Between Christmas and New Year, our team is skeleton-crewed. The following days are urgent enquiries only, with our on-call team available 10am to 4pm:

Tuesday 29, Wednesday 30, Thursday 31 December
Weekends across the break

If something urgent comes up, leave a voicemail on 0800 100 714 or log a ticket through the customer portal. Our on-call team will get back to you.

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Back to normal

Tuesday 5 January 2027. Full service hours resume and our full team is back at it.

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New connections over the break

A heads up for anyone moving house or planning a new connection: we can't provision new services between 19 December and 12 January due to supplier brownouts (that's when the wholesale fibre and mobile providers go into their own holiday shutdown).

If you need something sorted before the break, get in touch now so we can lock it in before everyone downs tools.

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Manage your account anytime

The customer portal is open 24/7 over the break. You can check usage, update your details, pay invoices and raise tickets whenever it suits you. No queues, no waiting.

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Need a hand?

Response times might be a touch slower over the break, but we'll do our best to get back to you quickly.

Email: help@purelink.nz
Phone: 0800 100 714

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Thanks for being with us this year

It's been a pleasure keeping you connected in 2026. Whether you're a household, a business, or a growing group of companies, we appreciate you choosing a locally owned provider to run your network.

Wishing you a safe, relaxing holiday with the people who matter most. We'll see you on the other side.

The PureLink Team

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