Contact us
Whether you're after internet, mobile, or a complete solution for your home or business, our team’s here to help. Get in touch — no pressure, just straight-up advice.
Our Values
At PureLink, our values shape every connection we deliver. We prioritise customer-first support, bring genuine expertise to every job, provide reliable and honest service, and embrace innovation that creates real, measurable impact.
Customer-first support
Our local team is just a call or message away, ready to help with real solutions — no scripts, no offshore handovers. Whether you're setting up a new connection or troubleshooting a technical issue, we’re here to make sure you stay online with confidence.
Local expertise
We’re a Kiwi-owned team with deep roots in the Waikato and real insight into New Zealand’s connectivity needs. From urban networks to rural installs, our on-the-ground experience means faster support, smarter solutions, and service you can trust.
Reliable honest service
When you choose PureLink, you get more than fast internet — you get a provider that values transparency, trust, and follow-through. We keep things simple, support you when you need it, and always deliver what we promise.
Innovation that makes a real difference
We’re always looking ahead — evolving our technology, improving our processes, and investing in smarter ways to connect homes and businesses. Every upgrade we make is driven by one goal: creating better broadband experiences for real people.
FAQs
Got questions? Here are some of the most common things people ask us — and the answers to help you out.
When choosing an internet connection, it’s essential to understand the different types available and how they work. Each type offers distinct benefits and may suit different needs based on location, usage, and speed requirements.
We accept Direct Debit and Credit Card payments, which can be set up in the Customer Portal. These payments are processed on the 20th of each month. Payments made via Direct Debit or Credit will incur a 2.5% transaction processing fee.
We bill in arrears, which means your final invoice will be issued the month following your disconnection date.
We know moving can be a stressful time, but we’re here to make sure that staying connected to the internet doesn’t add to that stress! Request a move now
Yes, we offer bundled pricing for Mobile and Internet. Talk to the team about what we can offer.
To get started, contact our team or sign up online. We’ll help manage the transition from your current provider and ensure your new service is set up with minimal disruption.
Still have questions?
Still unsure? Our team’s just a message away and happy to help with anything you need.