RESIDENTIAL SERVICES

Fast, Reliable Internet for Your Home, When You Need It

Whether you're streaming, working from home, or gaming, our reliable internet services keep your household connected with fast speeds and seamless coverage.

TRUSTED BY BRANDS THAT VALUE GREAT SERVICE

Why You Can Trust PureLink

With reliable service, local support, and transparent communication, we’re here to ensure you always feel confident in your internet connection.

Local, Human Support You Can Count On

No offshore call centres or endless wait times. PureLink’s friendly, local team is based right here in the Waikato — ready to listen, help, and get you sorted fast.

Tailored Solutions For Every Home

Whether you’re gaming, streaming, or juggling smart home devices, we’ve got home internet plans to match your lifestyle. Flexible, fast, and built for how your household really uses WiFi.

Reliable Internet Without The Runaround

Tired of slow speeds and finger-pointing? PureLink delivers reliable internet for homes with no hidden fees, no call centre runarounds — just consistent WiFi and friendly support.

Everything You Need, Nothing You Don’t

Getting great home internet shouldn’t be complicated. We keep it simple — fast speeds, easy setup, no contracts you don’t need, and support that’s just down the road.

About Us

Discover who we are, what drives us, and how we're committed to providing top-notch internet solutions with a personal touch.

Chetan Lad

Director

Chetan has led PureLink with a clear vision: to deliver internet that’s reliable, accessible, and backed by real service. With a background in connectivity and a drive for continuous improvement, he guides the team to grow with purpose and integrity.

David Woollett

Service Delivery Manager

David oversees the day-to-day coordination of installs, upgrades, and service operations, making sure everything runs smoothly and on time. With a focus on efficiency and customer care, he helps keep both the team and our customers well-supported.

Ross Woollett

Field Services Manager

Ross leads our field operations, ensuring every network installation and on-site upgrade is completed safely, efficiently, and to the highest standard. With his son David also part of the PureLink team, their shared commitment to service and quality helps deliver the reliable experience PureLink is known for.

More About Us

Learn more about our story, values, and commitment to providing reliable, customer-first internet solutions.

Customer testimonials

Hear what real customers have to say about their experience with PureLink — from fast setup to friendly, local support.

"I have had wireless internet provided by Pure Link (Wanna) for 5 years. We both work from home and have two households using the service which is very reliable. Most importantly their customer service is second to none. You call and speak directly to their technician and they solve your issues. You can’t want for more than that. Thanks PureLink, keep it up"
Mark Bang
"PureLink responded quickly and had our fast fibre broadband connection working successfully in no time at all. They were reliable and punctual and efficient, unlike SPARK. Their staff are courteous and knowledgeable. We are very happy with our change to PureLink."
"It only took a couple of days from my initial enquiry before my router arrived along with easy to follow set up instructions. Outstanding service and highly recommended"
Very easy process to set up WiFi when we were having trouble with ADSL in the country. We use these guys for all our internet now. Even our business. Have most options
Mitchell Choat
Mitchell Choat
Great service. Spent too long putting up with a copper wire connection that was getting slower and slower. PureLink was the answer! Done so easily, fantastic service, tech was fast and knowledgeable. Speed is great now.
Fingal Jones
"Excellent customer service. Always available (real person), friendly and helpful. Best internet connection we have experienced in our area. Highly recommended."
Lara Coetzer

FAQs

Got questions? Here are some of the most common things people ask us — and the answers to help you out.

What connection is best for my address?

When choosing an internet connection, it’s essential to understand the different types available and how they work. Each type offers distinct benefits and may suit different needs based on location, usage, and speed requirements.

How can I pay my bill?

We accept Direct Debit and Credit Card payments, which can be set up in the Customer Portal. These payments are processed on the 20th of each month. Payments made via Direct Debit or Credit will incur a 2.5% transaction processing fee.

Why am I still seeing charges after disconnection?

We bill in arrears, which means your final invoice will be issued the month following your disconnection date.

Can I move my service to a new address?

We know moving can be a stressful time, but we’re here to make sure that staying connected to the internet doesn’t add to that stress! Request a move now

Can I bundle mobile and internet for a discount?

Yes, we offer bundled pricing for Mobile and Internet. Talk to the team about what we can offer.

How do I switch to PureLink from another provider?

To get started, contact our team or sign up online. We’ll help manage the transition from your current provider and ensure your new service is set up with minimal disruption.

Still have questions?

Still unsure? Our team’s just a message away and happy to help with anything you need.