Residential Support
Need help with your home internet service? You’re in the right place. From setting up your router to updating billing info, our support hub makes it easy to stay connected and in control.
Trusted by NZ Homes & Businesses
Resources
FAQs
Find quick answers to common questions about plans, installations, billing, and more. Click here to explore our most frequently asked support topics.
Router Setup
Step-by-step guidance for setting up your PureLink router, connecting your devices, and optimising your home WiFi.
Network Status
Check for any current outages or planned maintenance in your area. Stay informed and up to date with the status of your PureLink service.
Setup Credit Card
Set up automatic credit card payments for convenience and peace of mind. Payments are processed on the 20th of each month. A 2.5% processing fee applies. You'll need your Customer Portal login details - contact us if you need help accessing them.
Setup Direct Debit
Enable direct debit payments to keep things simple and seamless. Payments are processed automatically on the 20th of each month. A 2.5% processing fee applies. You'll need your Customer Portal login details - contact us if you need help accessing them.
Moving House
Taking PureLink with you? Fill out our quick Moving House form to let us know your new address and preferred move date — we’ll handle the rest and make sure your connection is ready when you are.
Contact us
Need help? Reach out to our team for account support, technical assistance, or service enquiries — we're here to help.
Newsletter Signup
Be the first to know about new trips, fresh gear, and co-op offers. We’re a good penpal. Promise.