3G is Shutting Down in NZ – Here’s What You Need to Know

A Big Change is Underway

‍New Zealand is moving on from 3G. Over the next year and a half, 3G networks across the country will begin to shut down. This shift will help pave the way for faster, more efficient mobile and wireless services nationwide.
At PureLink, we’re here to guide our customers through this transition—especially those in rural areas who may be more affected by these changes.

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Why Is 3G Going Away?
3G technology has been around for over 20 years. Today, it's being retired to free up valuable spectrum that can be used for 4G and 5G. These newer networks offer faster speeds, better coverage, and more reliable connections for homes, farms, and businesses alike. By moving on from 3G, New Zealand is preparing its mobile infrastructure for the future.

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Will You Be Affected?
While many devices already use 4G or 5G, some older technology may rely solely on 3G. These devices may stop working once the network is turned off.
You may be affected if you’re using:

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- Mobile phones without 4G calling (VoLTE)
- Medical or safety alarms
- Farm monitoring systems
- Vehicle tracking units
- Older wireless broadband equipment

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What Should You Do?
1. Check Your Devices: If you’re not sure whether your phone or other equipment supports 4G or 5G, now is the time to check. Look for “VoLTE” support in settings, or contact your provider for confirmation.
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2. Update Your Software:  Ensure your devices are running the latest software and that 4G calling is enabled.
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3. Plan to Replace Older Devices:  Any equipment relying only on 3G will need to be upgraded. Talk to your device supplier or installer about compatible replacements.
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4. Rural Customers, Talk to Us:  PureLink specialises in helping rural customers stay connected. If you’re concerned about 3G going away in your area, we can help you explore alternatives like WiFi calling, high-gain antennas, or satellite backup options.

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How PureLink Can Help
As a local provider committed to keeping New Zealanders connected, PureLink offers tailored support for those affected by the 3G shutdown:
- Device assessments: Unsure if your home or business gear needs replacing? We’ll help you figure it out.
- Connectivity upgrades: We’ll recommend the right 4G or satellite solutions to keep you online.
- On-farm and business support: Need to upgrade your rural or IoT systems? We’ve got scalable options for connectivity that work with your environment.

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Let’s Get Ready, Together
The 3G shutdown is part of a broader upgrade to faster, better networks across New Zealand. But staying ahead of the change means checking your gear and planning ahead.
Whether you’re in town or on the farm, PureLink is here to help you make the switch smoothly.

Unsure if the 3G network shutdown will affect your phone? Text 3G to 550 to find out if your device is impacted.

Need help or advice?
Contact the PureLink team today to talk through your options and keep your connections strong—no matter where you are in Aotearoa.