Seamless Connectivity and Communications for Zealong

Client Overview

Zealong is New Zealand’s only commercial tea estate, internationally renowned for its premium, organic teas. Their multi-faceted operation spans across farming, manufacturing, retail, hospitality, and accommodation - each with distinct digital demands and connectivity needs.

The Challenge

When Zealong first reached out to us, they were struggling with unreliable internet connectivity across their estate. Their business was growing, but their infrastructure wasn’t keeping up-especially when it came to Wi-Fi coverage and performance. From guests in their accommodation, to staff in the factory and visitors in the retail store or tea house, every area needed stable and secure internet access- but their existing setup was falling short.

Their initial request was simple: they needed fast, dependable internet. But it quickly became clear that the underlying issue was much broader - encompassing everything from business fibre upgrades to internal communications across departments.

Our Solution

What started as a basic internet upgrade evolved into a comprehensive communications and connectivity solution across the Zealong estate:

• Upgraded Internet Services: We transitioned Zealong from rural broadband to high-speed business fibre, ensuring better performance and scalability across their operations.
• Failover System Implementation: To protect against outages, we installed an automatic failover system. If the primary fibre connection drops, a secondary system kicks in - keeping the business online without disruption.
• Tailored Departmental Connectivity:
  • Farm & Factory: Robust internet infrastructure to support IoT devices, production tools, and internal systems.
  • Retail & Hospitality: Seamless Wi-Fi for POS systems, guest connectivity, and customer experience.
  • Accommodation: High-speed, secure guest Wi-Fi across rooms and shared spaces.
• Business Phone Lines & Communications: We helped streamline their phone lines and internal/external communications, ensuring each department can stay connected and coordinate effectively.
• Proactive Support & Recommendations: We don’t just respond to issues-we anticipate them. Zealong benefits from proactive monitoring, technology roadmaps, and regular recommendations for upgrades and efficiencies.

The Outcome

Our relationship with Zealong has transformed from a simple service provider to a trusted technology partner. Today, they enjoy:

• Consistent, high-performance internet across their entire estate
• Zero downtime experience thanks to intelligent failover systems
• Streamlined communication channels between departments and external partners
• Confidence in their tech infrastructure, knowing we’re monitoring, maintaining, and planning ahead on their behalf

Zealong can now focus on growing their award-winning tea business, with the peace of mind that their connectivity is taken care of -no surprises, just solutions

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