About Us
PureLink is a New Zealand-owned internet provider built on local expertise, real relationships, and a commitment to reliable connectivity. From rural beginnings in the Waikato to now servicing thousands of customers across the country, we’re proud to deliver internet with a personal touch.
Our Values
At PureLink, our values shape every connection we deliver. We prioritise customer-first support, bring genuine expertise to every job, provide reliable and honest service, and embrace innovation that creates real, measurable impact.
Customer-first support
Our local team is just a call or message away, ready to help with real solutions — no scripts, no offshore handovers. Whether you're setting up a new connection or troubleshooting a technical issue, we’re here to make sure you stay online with confidence.
Local expertise
We’re a Kiwi-owned team with deep roots in the Waikato and real insight into New Zealand’s connectivity needs. From urban networks to rural installs, our on-the-ground experience means faster support, smarter solutions, and service you can trust.
Reliable honest service
When you choose PureLink, you get more than fast internet — you get a provider that values transparency, trust, and follow-through. We keep things simple, support you when you need it, and always deliver what we promise.
Innovation that makes a real difference
We’re always looking ahead — evolving our technology, improving our processes, and investing in smarter ways to connect homes and businesses. Every upgrade we make is driven by one goal: creating better broadband experiences for real people.
Our team
Our team is focused on delivering consistent, high-quality broadband services with a strong emphasis on customer experience. From installation to support, we bring practical expertise and professionalism to every connection.
Since 2020, Chetan has led PureLink with a clear vision: to deliver internet that’s reliable, accessible, and backed by real service. With a background in connectivity and a drive for continuous improvement, he guides the team to grow with purpose and integrity.
David oversees the day-to-day coordination of installs, upgrades, and service operations, making sure everything runs smoothly and on time. With a focus on efficiency and customer care, he helps keep both the team and our customers well-supported.
Ross leads our field operations, ensuring every network installation and on-site upgrade is completed safely, efficiently, and to the highest standard. With his son David also part of the PureLink team, their shared commitment to service and quality helps deliver the reliable experience PureLink is known for.
Logan has been part of the PureLink team for over four years, working behind the scenes to ensure your connection stays fast, stable, and secure. With deep technical expertise and a passion for problem-solving, he plays a key role in keeping our network running at its best.
Shaun is one of the friendly voices behind our support team, helping customers troubleshoot and resolve connection issues quickly and clearly. With a sharp eye for detail and a calm approach, he works alongside our engineering team to keep things running smoothly. If you’ve phoned us for help, chances are Shaun was the one guiding you through it!
Malone brings a high level of skill and dedication to every job he takes on. As an experienced electrician and field technician, he’s known for his attention to detail, commitment to safety, and getting things done right the first time. Whether he’s installing new systems or troubleshooting in the field, Malone plays an essential role in delivering reliable service to our customers.
Our Journey
PureLink began with a mission to bring reliable internet to rural communities across the Waikato. Today, we’re proud to serve thousands of homes and businesses nationwide — growing through innovation, trusted service, and a commitment to keeping New Zealand connected.
2010
Wanna Internet is founded
Launched with a mission to bring fast, reliable internet to the Raglan community
2012
First major network expansion
Infrastructure rollout begins across wider Waikato, improving coverage and connection quality for rural and residential users.
2015
Business internet offerings introduced
PureLink begins servicing local businesses with tailored internet solutions, helping small teams and growing organisations stay connected.
2020
Wanna is sold
Chetan purchases Wanna, going from the companies first installer to Director.
2022
Rebrand to PureLink
Wanna Internet becomes PureLink — a bold new brand focused on simplicity, service, and modern connectivity.
2022
Partnership with Cloud Torque
Strategic partnership with Cloud Torque enables advanced business service delivery, including enhanced cloud telephony and hosting integration.
2023
PureLink Business Suite expands
Launch of Business Fibre, Fixed Wireless, 4G Failover, Cloud PABX, and Managed Firewall solutions — providing robust options for local businesses of all sizes.
2024
InfraLink is established
Launch of InfraLink, PureLink’s sister company, delivering security camera systems, alarms, structured cabling, and professional IT installations across residential and commercial sites.
2024
InfraLink is established
Launch of InfraLink, PureLink’s sister company, delivering security camera systems, alarms, structured cabling, and professional IT installations across residential and commercial sites.
Late 2024
PureLink Mobile goes live
Mobile plans launch for residential and business customers, with optional bundling for added value and simplified billing.
2025
Rural expansion and Managed Services rollout
PureLink expands Fixed Wireless and 4G services into more remote regions. Simultaneously launches Managed Network Monitoring, WAN Solutions, and tailored business-grade infrastructure support.
FAQs
Got questions? Here are some of the most common things people ask us — and the answers to help you out.
When choosing an internet connection, it’s essential to understand the different types available and how they work. Each type offers distinct benefits and may suit different needs based on location, usage, and speed requirements.
We accept Direct Debit and Credit Card payments, which can be set up in the Customer Portal. These payments are processed on the 20th of each month. Payments made via Direct Debit or Credit will incur a 2.5% transaction processing fee.
We bill in arrears, which means your final invoice will be issued the month following your disconnection date.
We know moving can be a stressful time, but we’re here to make sure that staying connected to the internet doesn’t add to that stress! Request a move now
Yes, we offer bundled pricing for Mobile and Internet. Talk to the team about what we can offer.
To get started, contact our team or sign up online. We’ll help manage the transition from your current provider and ensure your new service is set up with minimal disruption.
Still have questions?
Still unsure? Our team’s just a message away and happy to help with anything you need.
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